What is the the answer to "We don't know what we don't know"

Director’s Notes 3/19/2012

What is the the answer to "We don't know what we don't know?"

Training, but for what?

The demand for good training is high and is recognized by top businesses as being the key to developing top performing organizations. We are lucky to have several great programs next month, the fact that the Super Technician program filled up in 48 hours indicates the demand. As of right now we still have some space available for the In the Home “Retail Sales Training” program but it is expected it to fill up soon as it will be opened to the Service Roundtable members (for a fee). You and/or your sales person(s) need to attend to increase your average sale for each job. While most of the competition is just sitting still, there always is someone that focused on eating your lunch. You can lengthen your lead and crush their moral as Joe will make it all about doing business with you and your company, while price will far down the list of consideration.

Future Programs

Currently under discussion are additional training programs and the development of an ongoing schedule to plan ahead. In addition to our Boot Camp, In Home Sales, and Super Technician Development Training programs, we have under consideration and development:

·         Financial statements and management

·         Hands on Strategic  Planning

·         Time Management

·         CSR and Dispatcher Charm School

·         Marketing Plan Development

These are just a few and we are looking into dovetailing some of these programs at locations that allow us to visit some of our best contractors so you can see what success looks like in action. In many cases these program will be limited in size to provide the highest level of QUALITY in lieu of just number of participants.

I need to KNOW!!

I would like your feedback on any classes or program you would like to see. Also if you attend a great (not just good) program share that with me as others can benefit from what you learned. It does not have to be just Plumbing, HVAC, or Electric it can be on marketing, business management, or anything that can make you or your company better. Some times it is all about just being able to ask the right questions and training can lead to that.

HR

An item of note is that the National Labor Relations Board (NLRB), an office in the Federal Department of Labor, has prevailed in their efforts to have the “Employee Rights” guidelines posted in every office relating to organize, IE join or form a union. Rather than speak to issue that this presents I would rather offer a practical way of mitigating its impact on your organization. You can get an “All in One” Federal labor law posters that include this plus all the other requirements (do not forget one for the state if required). While it may be more expensive (you can get a one year update program) this Employee’s Right section will get lost in the all the rest of the material that employees have become accustom to seeing and will not stand out like an 11”x17” independent poster just on this subject would. You can go to CE Solutions, the Service Nation’s HR and Safety partner, they have resources on their website for these posters, however there are many other suppliers on the web.

If you need to get your login or register for this service contact:

Ian Schotanus

HR & Safety Program Manager

www.cesolution.us

ischotanus@cesolution.us

Phone: (707)395-0357